Louisville Dog Walkers Policies

Louisville Dog Walkers – Service Policies

 

By using Louisville Dog Walkers’ services, you acknowledge that you have read, understand,
and agree to the policies outlined below. All policies are subject to change at any time.
Continued use of services constitutes acceptance of any updates.

 

1. Dog Walking Services

 

Weekly Walk Schedules
* Dog walking services are offered on a recurring basis, Monday through Friday, between
9:00 AM and 5:00 PM.
* Walk schedules are established in advance and may be adjusted with appropriate
notice, subject to availability.

 

Auto Pay Discount
* Clients enrolled in automatic payment (auto pay) will receive $1 off each regularly
scheduled walk.
* This discount applies only to recurring walk schedules and does not apply to additional
walks, overnight sittings, stop-in visits, veterinary visits, pet taxi services, or after-hours
fees.

 

Walk Cancellations
* Clients are permitted one (1) free cancellation per calendar month, provided notice is
given at least 24 hours prior to the scheduled walk time.
* Same-day cancellations are charged at the full walk rate.
* Walks canceled due to extreme weather conditions (including excessive heat or cold,
thunderstorms, snow, or ice) will not be charged.
* If a Walker arrives at the client’s home and is unable to access the residence, the walk
will be charged in full and will not qualify as a free cancellation.

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Schedule Changes and Additional Walks
* Temporary weekday walk additions require a minimum of 48 hours’ notice.
* Evening, after-hours, or weekend walk requests require a minimum of two (2) weeks’
notice.

* Permanent schedule changes require one (1) week’s notice and are subject to Walker
availability.
* If services are not used for three (3) consecutive weeks or longer, the reserved time slot
cannot be held and may be reassigned.

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After-Hours and Weekend Fees
* Walks or visits scheduled between 5:00 PM and 7:00 PM incur an additional $5 fee per
visit.
* Walks or visits scheduled after 7:00 PM or on weekends incur an additional $10 fee per
visit.

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2. Holiday Policy
* Recognized holidays include Memorial Day, July 4th, Labor Day, Thanksgiving Day,
Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
* Walkers are not required to work on holidays. Holiday service availability is at the
discretion of the individual Walker.
* If a Walker elects to work, scheduled services will proceed as planned. If not, the walk
will be canceled at no charge.

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3. Overnight Sitting and Stop-In Visits

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Overnight Sitting
* Overnight fees apply from the client’s departure date through each night the Sitter
remains overnight.
* On the return date:
o Return before 12:00 PM: no additional charge
o Return between 12:00 PM and 6:00 PM: half-day fee
o Return after 6:00 PM: full overnight rate

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Clients on Weekly Walk Schedules
* During overnight sittings, regularly scheduled walks will continue whenever possible.

* These walks will be billed at a discounted rate, intended to compensate the Walker for
performing the walk.
* Additional walks beyond the regular schedule will be billed at standard rates.

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Services Included in Overnight Sitting
* Walks as outlined above
* Feeding, playtime, and medication administration
* Additional pets beyond two (2) are subject to a $5 per-pet fee

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Stop-In Visits
* Stop-in visits are offered in 30-minute, 45-minute, or 60-minute time blocks.
* Visits typically occur two (2) to three (3) times per day, based on availability.
* Additional pets beyond two (2) are subject to a $5 per-pet fee.

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4. Veterinary Visits
* Veterinary visits are billed at a minimum rate of $50 for the first hour.
* Additional time is billed at $30 per hour, prorated.
* Time is calculated from when the Walker arrives at the client’s home to pick up the pet
until the pet is returned and the Walker departs the residence.
* All veterinary expenses, treatments, and medications are the responsibility of the client.
* Veterinary visit services are available only to clients who use Louisville Dog Walkers’
services on a regular basis.

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5. Pet Taxi Services
* Pet Taxi services are billed at $25 per trip (one way).
* Mileage exceeding 10 miles from the client’s residence will be charged at $1 per
additional mile.
* Pet Taxi services are available only to clients who use Louisville Dog Walkers’ services
on a regular basis.

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6. Payments and Late Fees
* Payment is due as outlined at the time of invoicing or through auto pay enrollment.
* A $25 late fee will be applied to any invoice that remains unpaid more than thirty (30)
days from the invoice date.
* Accounts that are more than sixty (60) days past due may be subject to suspension or
termination of services until the balance is paid in full.

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7. Booking Priority and Waitlists
Booking priority is determined as follows:
1. Current clients with recurring weekly walk schedules who provide advance notice
2. Current clients with short-notice requests
3. New clients with advance notice
4. New clients with short-notice requests
Requests may be placed on a waitlist if availability is limited.

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8. Client Responsibilities
Clients are responsible for:
* Maintaining accurate and up-to-date pet information
* Providing safe and reliable access to the home
* Disclosing any medical, behavioral, or safety concerns
* Keeping payment information current

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Questions?

Please contact us at louisvilledogwalkers@gmail.com. We are happy to help.